Travel Outsourcing - Travel industry experts offering business value and operational excellence in process outsourcing

The complex nature of the travel industry means that there are many repetitive and time consuming tasks. While these may be essential to your business, they do not add value or differentiate your business from your competitors.

An outsourcing solution, specific to the travel industry, can reduce the cost associated with these activities, while liberating your key resources to focus on building value in your business.

Open Destinations Outsourcing – the Travel Industry Specialists

Open Destinations specialise in outsourcing within the travel industry. Our management and staff have held positions within a broad range of travel industry suppliers and distributors.

Combining our knowledge of the travel industry, technology and business processes, we can work effectively on your behalf, driving substantial, long-term cost reductions and performance improvements.

We follow a simple but never the less comprehensive set-up process in order to ensure that highly accurate work is performed from day 1. The major steps are shown below:

We document the required work processes in detail and draft a Procedure Manual for sign off by you. This includes a description of the work to be done, the work process, checking and verification, expected performance levels and reporting

You provide us with access to any necessary systems and technology.

The training of our team takes place based on the agreed process as per the Procedure Manual. You are encouraged to attend or be available to answer any questions.

We carry out ‘test runs’ as necessary by performing the task and seeking your feedback. We may then refine the Procedure Manual.

We start providing the service

Services Offered

The areas of your business most likely to benefit from outsourcing are purchasing, finance and accounting, customer relationship management and customer services. Travel processes already outsourced to Open Destinations include:

Contract loading for hotel and other ground suppliers including amendments, special offers and stop sells.

Air fare contract loading and maintenance, queue processing, schedule changes and re-booking, revenue auditing, ADM & ACM checking, BSP reconciliation and refund processing.

Finance Processes checking and approving invoices, reconciling statements, invoice preparation, credit control. Query resolution, supplier invoice processing and statement reconciliation

Customer contact and Out of Office centre response, E-mail response and correspondence, Web chat service, fulfilling brochure enquiries, Re-booking of ‘On Request’ travel component & services

IT Services and Helpdesk support, Remote IT / Network management, Website development, Bespoke development projects, Support for legacy systems and Database management

Website testing, content research, copywriting, competitor research, compliancy checking, special offers and website development

Competitor price and service comparison

Special offer loading

Trusted By

In our experience, outsourcing delivers a number of specific benefits. These include:

Cost reduction
Open Destinations’ outsourcing customers have saved up to 50% of current staff costs associated with outsourced tasks.

Improved focus
Outsourcing allows focus on important strategic, revenue-generating work that creates profitable growth and sustains business success.

Increased productivity and minimise errors
Productivity improves where jobs are completed by teams dedicated to that specific task. Staff are targeted at 99.8% accuracy in the work they perform - prior to checking.

Ability to flex staff numbers more easily
Changes in staff numbers, processes and technology can be accommodated - whenever they are needed.

Improved supplier relationships and customer satisfaction
Outsourcing results in faster time-to-market, meaning your business appears more professional to suppliers and customers.

Reduced HR / training requirement
Your requirement for in-house HR and training is reduced. Open Destinations recruit, employ, train and manage all of our people.

Open Destinations travel outsourcing caters for customers with varying requirements. Our procedures allow us to successfully deliver a variety of tasks with differing complexities requiring accuracy or speed. Case studies are shown to provide practical examples to demonstrate the quality of our service.

Clicking on an icon will open up a pdf document with more detailed information on the case study, showing the challenges faced by our client and the benefits that Open Destinations have delivered.

Entering hotel contracts for an accommodation wholesaler with 99.9% accuracy

Loading special offers for Teletext Holidays within 20 minutes of receipt

Processing supplier invoices and resolving payment issues

Website testing for Directline Holidays

Website Testing

“ODL were a perfect partner for Directline Holidays because of their combined experience in travel technology and in outsourcing. They are finding more issues than our team would have had the time to identify, which is having a positive impact on the quality of our sites and levels of bookings. Their work has helped us deliver our web site development strategy to time and to budget.”

Maria Whiteman, Chief Executive Officer, Directline Holidays

Hotel Contract Entry

“Since Open Destinations started loading our hotel contracts and amendments 12 months ago, their attention to detail and accuracy has been excellent. In the last 3 months, over 5000 entries have been made with 99.9% accuracy."

Dominic Speakman, CEO, Destinology

Supplier Invoice Management

“Now that ODL Outsourcing manage our supplier invoice process, it has removed many headaches and allowed us to minimise administration and concentrate our resources on more productive tasks."

Richard Hill, CFO, JACOB Online

Special Offer Entry

“Teletext Holidays are one of the UK's most trusted travel brands and are well-known for providing the best holidaysoffers in the market. Throughout the summer we need to get the latest deals featured quickly and accurately and outsourcing this work to the Open Destinations team has worked brilliantly for us. They have consistently provided a fast and reliable service."

Victoria Sanders, Managing Director, Teletext Holidays

Hotel Contract Entry

“As a leading UK bedbank, we have over 5,000 hotels available. I’m happy to leave Open Destinations Outsourcing to enter and amend all of our hotel contract data! They perform the task efficiently, with virtually 100% accuracy and they save us money. It’s a no brainer for me!"

Richard Hill, CFO, JACOB Online

Supplier Contract Entry

“Our supplier contracts are complex and contain many nuances. We have used the team at Open Destinations Outsourcing for the past four years and they demonstrate a high level of understanding of our system set up and in loading our contracts. We have found them to be flexible and they work with a high level of accuracy. It works really well for us!"

Mandy Nickerson, Managing Director, Bales Worldwide

We follow a simple but never the less comprehensive set-up process in order to ensure that highly accurate work is performed from day 1. The major steps are shown below:

We document the required work processes in detail and draft a Procedure Manual for sign off by you. This includes a description of the work to be done, the work process, checking and verification, expected performance levels and reporting

You provide us with access to any necessary systems and technology.

The training of our team takes place based on the agreed process as per the Procedure Manual. You are encouraged to attend or be available to answer any questions.

We carry out ‘test runs’ as necessary by performing the task and seeking your feedback. We may then refine the Procedure Manual.

We start providing the service

Our Products

Enterprise Technology

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