There are many different back-office processes that customers ask us to conduct. The list below is a sample of the tasks that Open Destinations Outsourcing undertake – we also provide some case studies giving more detailed information.

• Contract Loading
  Loading all types of contracts, amendments, special offers, and stop sell instructions received from hotel and other suppliers in the reservation management system. 
• Net Fare Loading
  Building of airline contracts in your net fares database. Creating rules, loading fares, and special offers. 
• Invoice Preparation and Processing
  Checking and approving supplier invoices to agreed parameters.
• Research (finding information and static content)
  Using the web to obtain and update information for displaying on customer’s web sites.
• Entering Customer Service Questionnaires (CSQ’s)
  The timely analysis and standard responses to completed CSQ's.
• Customer Feedback (e-mail activity)
  The filtering of common questions and requests that can be answered with standard responses.
• Competitor Price and Service Comparison
  Regular analysis conducted by interrogating competitor web sites and using other tools to perform product, pricing, and special offer analyses.
• Hotel Health and Safety Audit
  Contacting hotels, obtaining and logging information as required and/or chasing non-receipt of information.
• Airline
  Allocating e-tickets against bookings, checking and e-mailing to customers. Informing customers about schedule changes. Re-booking Easyjet flights.

To learn more, contact us... or you can read about the next steps...

There are many different back-office processes that customers ask us to conduct. The list below is a sample of the tasks that Open Destinations Outsourcing undertake – we also provide some case studies giving more detailed information.

• Contract Loading
  Loading all types of contracts, amendments, special offers, and stop sell instructions received from hotel and other suppliers in the reservation management system. 
• Net Fare Loading
  Building of airline contracts in your net fares database. Creating rules, loading fares, and special offers. 
• Invoice Preparation and Processing
  Checking and approving supplier invoices to agreed parameters.
• Research (finding information and static content)
  Using the web to obtain and update information for displaying on customer’s web sites.
• Entering Customer Service Questionnaires (CSQ’s)
  The timely analysis and standard responses to completed CSQ's.
• Customer Feedback (e-mail activity)
  The filtering of common questions and requests that can be answered with standard responses.
• Competitor Price and Service Comparison
  Regular analysis conducted by interrogating competitor web sites and using other tools to perform product, pricing, and special offer analyses.
• Hotel Health and Safety Audit
  Contacting hotels, obtaining and logging information as required and/or chasing non-receipt of information.
• Airline
  Allocating e-tickets against bookings, checking and e-mailing to customers. Informing customers about schedule changes. Re-booking Easyjet flights.

To learn more, contact us... or you can read about the next steps...