Tineri is a stylish, white label app designed for tour operators to engage with their customers, both during the holiday and after they have returned home. Tineri will turn your tour operator itineraries into living and breathing travel experiences and help you deliver superior customer service.
Tineri turns your travel itineraries into compelling, interactive mobile apps.
Our intuitive and easy to use CMS enables your staff to easily create in-depth and in-brief itineraries with pop-up destination info that is personalised for your clients. Your clients can browse their whole itinerary in detailed or timeline format, with live updates and notifications when you make any changes. Integration with Google Maps means your clients can see they're daily route as well as the route for their entire trip, meaning they won't miss out on any places of interest.
Travel in Touch
Communicate with your clients while they're on tour and collect real-time ratings of customer experiences during their trip.
The Tineri Messaging function allows you to send messages to all travellers on a tour at any time to inform them of changes, remind them about departures, or just say hi. Travellers can talk to you or the tour guide at any time and raise issues, give feedback, or say thank you; and they can also message other group members who are using the app.
Get daily surveys and feedback from your clients to continually monitor and improve your service offerings.
Your clients can rate every element of their day - hotel, guide, transfer, meal, whatever you choose - in just seconds, meaning you can identify bad suppliers (or difficult clients!) before they become a serious problem. And you can also monitor average scores for all the services you offer to continually tweak and improve your itineraries.
The Tineri Contacts Directory houses all of the names, numbers and emails your clients will need during their trip, such as your office, hotels, guides and transportation supplier. All of these contacts are stored within the app and easily accessible when needed.
For a complete overview of Tineri