24/7 Customer Support
Our standards of production are very high, and few issues escape our quality control processes. For challenges that do arise, we have a strong product support team working together in London and Goa, working to ensure that critical issues are resolved quickly.
The primary point of contact is an on-line support portal which offers direct communication with our support teams, ensuring that we have total transparency with your business to view the status of any of issue and post additional information in real time as required. We also offer account management to assist with escalating and monitoring service levels as required.
Open Destinations offers a unique, cost-effective solution to business process outsourcing, combining the travel and technology expertise between our company headquarters in London and our outsourcing centre in Goa, India. Services include:
Contract & data loading
- including special offers, amendments, flight & fares, stop sales.
- including supplier invoice approval, payment reconciliation and query resolution.
- including testing, scripting, content loading and research.