Our outsourcing department opened in 2004 and manages the back-end processes for more than 20 travel businesses worldwide. We can build a customised outsourcing solution that will not only reduce your costs, but also increase efficiency, so you can focus on growing your business.
Flexible staffing model
Our scalable team structure ensures that we can cater to the ups and downs of your business throughout the year, with the flexibility of staffing over weekends and peak periods. This means that we can quickly adapt to changing priorities, with urgent tasks such as getting special offers live in your system. This saves you the additional time and monetary resource involved with staff management and training, leaving you to direct your key resources towards company sales.
Our outsourcing teams are tasked with aggressive targets for your business relating to quality score. On average from 2010 to 2012, we achieved 99.7% accuracy across all of our clients, with data loading for contracts, special offers and stop sells. This high level of accuracy helps you to eliminate your data integrity risk and minimise losses.
Our depth of experience in travel means that we can forecast risks and trends affecting your business. Our outsourcing team will make ongoing recommendations to the workflow and staffing, in order to address these complex areas of your business and ensure that they run more efficiently.