At Open Destinations we pride ourselves in delivering projects to time and to budget. Projects are managed using our development framework and standard project controls to ensure smooth project delivery, risk and issue management. Our quality assurance controls, underpin projects and help provide the guarantee that the customer’s requirements will be fully met; whilst at the same time ensuring the software is of the highest quality. Early in the implementation cycle we will identify the best way to work within the customer’s team structure to ensure the project approach is in line with the amount of time and resource that they can make available to the project and therefore mitigate any risk to the project in advance.
We have a dedicated training and 1st line support team; they play a key part in the implementation phase. Initially our training team will spend time on-site with the client. At this stage we are providing a consultancy service to ensure the correct decisions are made concerning the set-up of the product that will allow the best subsequent use. Subsequently training on using the software will take place - our approach is to train-the-trainer where appropriate.
During the actual implementation of the software we provide a “floor-walking” service. This means that Open Destinations representatives will be on-site hand to answer any queries you may have during the first few days of going-live.
At Open Destinations we pride ourselves in delivering projects to time and to budget. Projects are managed using our development framework and standard project controls to ensure smooth project delivery, risk and issue management. Our quality assurance controls, underpin projects and help provide the guarantee that the customer’s requirements will be fully met; whilst at the same time ensuring the software is of the highest quality. Early in the implementation cycle we will identify the best way to work within the customer’s team structure to ensure the project approach is in line with the amount of time and resource that they can make available to the project and therefore mitigate any risk to the project in advance.
We have a dedicated training and 1st line support team; they play a key part in the implementation phase. Initially our training team will spend time on-site with the client. At this stage we are providing a consultancy service to ensure the correct decisions are made concerning the set-up of the product that will allow the best subsequent use. Subsequently training on using the software will take place - our approach is to train-the-trainer where appropriate.
During the actual implementation of the software we provide a “floor-walking” service. This means that Open Destinations representatives will be on-site hand to answer any queries you may have during the first few days of going-live.