Do you have the right resources in place?
The Tour Operator’s Guide to Implementing New Technology
This guide looks at the various approaches you can take to a new technology project and provides a checklist of staffing resources to identify the gaps in your business.
Implementing a new reservations system is a significant project; one that involves all departments of a tour operating business. It requires detailed planning, particularly in terms of the required organisational change (e.g. project and operational staffing).
Without this evaluation of human resources in the early stages, there is a danger that your company could be ill-prepared for the change in technology, which can not only result in project delays and budget overrun, but also significantly hampers user adoption and thus return on the investment.