World leaders in software and services for the travel industry, Open Destinations, have today unveiled an exciting new partnership with leading online travel retailer Directline Holidays.
Open Destinations’ specialist travel outsourcing division was selected by Directline’s Managing Director, Maria Whiteman, to implement an end-to-end website testing solution for their portfolio of consumer sites.
Substantial development over the years has seen Directline grow from one website in 1993 to a series of individual sites today dedicated to city breaks, ski holidays, UK breaks, and flight and hotel-only sales. As an online retailer, efficient maintenance is of paramount importance to ensure a smooth customer journey and maximise sales.
As the size and scope of individual websites and the number of different sites increased, more demands were being placed on the Directline Holidays team conducting website testing. As a result, Directline approached Open Destinations with a view to designing and implementing a tailored solution for the outsourcing of website testing to include writing scripts for this purpose.
“Open Destinations were a perfect partner for Directline because of their combined experience in travel technology and in outsourcing,” explained Whiteman. We have been impressed with their attention to detail in writing test scripts and conducting testing, as well as their close communication with us. In addition, they are finding more issues than our team would have had the time to identify, which is having a positive impact on the quality of our sites and levels of bookings. Their work has helped us deliver our web site development strategy to time and to budget.”
Open Destinations Managing Director, Kevin O’Sullivan, added: “We are delighted to add Directline Holidays to our outsourcing client list. The success of the project to date is powerful proof of the Open Destinations’ ability to seamlessly fuse cost-effective business process outsourcing with technical know-how and travel industry expertise.”
Directline Holidays is an online travel agent set up in 1993. Their experienced and friendly team is dedicated to helping holiday makers find their dream holiday at the best available price, in one easy search. Customers to Directline Holidays can browse traditional holiday packages from all the leading tour operators, as well as holidays that are hand crafted by our team of travel specialists. These are designed to provide great experiences at outstanding value. Directline’s travel expertise doesn't stop at the beach. Customers can also visit their websites dedicated to city breaks, ski holidays, UK breaks, flight and hotel only sales. Additional travel services such as car hire and travel insurance can also be booked online with us.
www.directline-holidays.co.uk /
sales@directline-holidays.co.uk.
Founded in 1999, Open Destinations has enjoyed significant growth over the years to become the world’s leading provider of software and business process outsourcing solutions for the travel industry. With over 200 outsourcing and development staff based in offices worldwide, Open Destinations already powers some of the world’s elite tour operators including Abercrombie & Kent, Bales Worldwide, JAC Travel, TUI, Wendy Wu Tours and Rocky Mountaineer Vacations, with over 2,500 people logging on to their systems daily from 30 countries worldwide. Open Destinations’ prestigious client list is testimony to the company’s ability to implement cutting-edge, highly flexible solutions with a high degree of understanding of each partner’s business needs. In addition to their flagship end-to-end reservations system, Travel Studio, Open Destinations also offer software solutions for smaller, niche tour operators, net and scheduled fare solutions, e-commerce platforms, and specialist travel outsourcing services.
www.opendestinations.com /
sales@opendestinations.com