The travel industry is full of traditionally repetitive tasks, such as private fares data entry, re-confirmation of hotels, and keying in customer service questionnaire responses. Additionally recent changes have increased the need for data acquisition and management; for example establishing content for a website, or hotel safety audits to satisfy insurance requirements.
In the current economic climate, recruiting extra people to perform these repetitive task may not be an option. However using existing resource can affect the other work they are doing which is perhaps more important to your business.
For these reasons, other companies have turned to Open Destinations. We can carry out these repetitive tasks for you whilst providing significant cost savings.
Over the past 3 years we have developed a track record in helping travel companies reduce their administrative burden and we have tried and tested processes in place. We work full time in the travel sector so we have a good understanding of the challenges faced by travel businesses. To find out more about our service, please contact us.
How our BPO services can help:
Reduce costs
Boost productivity
Increase customer
focus
BPO allows our customers three wins: to reduce costs, boost productivity and to increase their customer focus.
Aside from the obvious cost benefits, off shoring repetitive tasks allow today’s travel company to operate a leaner organisation with a 100% of onshore staff’s time committed to the customer. Productivity also improves where jobs are completed by teams dedicated to that specific task
Travel focus
Open Destinations BPO services in Goa are 100% dedicated to the travel industry. Familiar with all the main tasks in the travel distribution chain, we help our customers with reconfirmation and reservations processing, data collection and data loading.
Our approach
Open Destinations has a unique rightshore approach to BPO. Understanding how to mix onshore and offshore services allows us a collaborative approach to achieve our customers’ objectives.
Our process
Before embarking on outsourcing we help organisations define their BPO objectives and ensure that all the benefits and costs are mapped and taken into consideration. During outsourcing we collaborate with our customers and help them to monitor their projects against their objectives.
The travel industry is full of traditionally repetitive tasks, such as private fares data entry, re-confirmation of hotels, and keying in customer service questionnaire responses. Additionally recent changes have increased the need for data acquisition and management; for example establishing content for a website, or hotel safety audits to satisfy insurance requirements.