 Online System support
At Open Destinations the standards of production are very high, and few issues escape our quality control processes.
However we are aware that those occurrences can cause our customers inconvenience and our support teams are on hand to resolve matters as fast as we can. We operate a priority based response system where urgent issues will get dealt with as a matter of priority. Our Service level agreements contain escalation processes where critical problems which are not getting resolved quickly enough can be escalated within the company.
We support our products and services from both London and Goa. Our product support teams in both locations have a good understanding of the travel industry and aim to be as proactive as possible with support issues.
Clarity and transparency
Each customer has access to the Open Destinations support site that allows direct communication to the support teams.
This support tools allows real-time tracking of support issues and aids the quick resolution of outstanding items.
Turnaround
Due to the relatively low cost of support and the ability to exploit two time zones, Open Destinations turnaround time is unusually quick and in contrast with other technology companies, we have the resources to ensure a prompt response to support issues.
Training
Comprehensive product training is a core part of Open Destination’s offering and our training teams work out of London headquarters. We work with our customers to assess training objectives to extract the maximum value from our courses.
We aim to provide deep training with a choice of programmes ranging from one to three days. We also offer short introductory and refresher courses. For more information on our training programmes please contact us. |
