Job Description –  Implementation Consultant

 

Overview

  • Open Destinations is market leading travel technology company.
  • We are looking for an ambitious Implementation Consultant to support our growth
  • This opportunity is ideal for candidates excited about technology and travel with 2+ years relevant experience.

Main Job Purpose

  • To train customers on the use of the Travel Studio software product in different Tour Operating businesses.
  • To propose, analyse and document the ways Travel Studio software functionality can help Tour Operating customers.

The Ideal Candidate

  • The ideal candidate will be a graduate with 2+ years’ experience working in a Tour Operator and/or working for a consulting or software company.
  • The candidate should have an understanding of how technology supports business processes for a Tour Operator.
  • The candidate must be passionate about technology and excited about the travel industry.

Duties and Responsibilities

  • Conduct user workshops with clients to understand the business requirements and translate these into recommended configurations in Travel Studio.
  • Analyse and document client business processes and workflows.
  • Co-ordinate and provide training on the use of the Travel Studio software
  • Work closely with project managers, business analysts, clients, development teams and any third party regarding software functionality, throughout the development lifecycle.
  • Assist in the design and execution of test scenarios and test scripts for our software
  • Assist in the production and maintenance of user manuals and client specific documentation.

Skills / Attributes Required

  • Experience of working in a Tour Operating business
  • Experience / interest in working with technology
  • Results orientated with excellent verbal and written communication skills
  • Proven ability to use Microsoft Word, Excel and PowerPoint effectively
  • Good interpersonal skills to communicate effectively at different levels of an organisation
  • Ability to work both in a team and independently
  • Willingness to travel to client sites
  • Educated to degree level