Background
An ABTOT licensed tour operator offering pre-designed and bespoke European interrail journeys to travellers of all ages, Interrailing Packages is the UK and Ireland’s leading provider of quality European rail and accommodation packages.
The company was founded 10 years ago by Managing Director Donal McKenna after he was left frustrated when organising his own interrailing holiday, that there was no company online that could organise entire trips for travellers. Today, Interrailing Packages Ltd’s mission is to make interrailing easy and accessible to all. They achieve this aim by providing complete rail, accommodation, and support in all packages, helping to ensure that the customer’s adventure is everything they hoped it would be and more.
“We aim to make interrailing easy and accessible. Not everyone is tech-savvy, so the fact that Tineri is simple and easy to use means a lot to our customers.”
Lisa Maguire, Service Team Lead, Interrailing Packages.
Historically, all of Interrailing Package’s travel documents were printed and compiled in “E-Travel Pack”. This pack included an itinerary, hotel directions, city guides and a few extra travel and advice documents. These were then posted to the customer along with their interrail pass and any tickets that they also might have needed. As the business progressed, they added more and more extras to the packages. Eventually the “E-Travel Pack” had grown in size to such an extent that sending it alone wasn’t convenient for neither traveller or provider. As an alternative they then started to email documents to customers too. These emails sometimes were so large that Interrailing Packages had send attachments in multiple emails.
“When interrailing, offline availability is what our customers need the most. With Tineri, everything is there for them in one place, either in the documents or the itinerary.”
Lisa Maguire, Service Team Lead, Interrailing Packages.
The solution
With the changes in technology, smart phones and app development, Interrailing Packages felt that their customers would benefit better if documentation was available for them to download onto a phone or tablet. This would leave their information more easily accessible and would cut down on postage and stationary costs. Enter Tineri.
Lisa Maguire, Service Team Lead at Interrailing Packages said “We liked the look of the app, the idea that we could use templates to create our set packages and the space available on the itinerary that we could use to put additional information for the customer.”Although the primary driver for Interrailing Packages to choose Tineri was digital itineraries, the app’s other functionalities such as maps, offline mode, and accommodation, were of great appeal.
“We liked that we could list our accommodation separately and put on our own directions for the accommodation, which could then be used to pull into any booking, instead of having to create a separate hotel direction document every time for every customer. The maps built into the app were also a great addition for us and something we had been looking at for a while.”
“Open Destinations’ level of professionalism is excellent compared to other companies/products that we have used in the past. They have listened to ideas that we have come with and put things in place to help us. They have responded to our communications within a few hours and have been brilliant to work with.”
Lisa Maguire, Service Team Lead, Interrailing Packages.
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The result
Interrailing Packages have made full use of Tineri and all its features. As with all our clients, we welcome their feedback on our products and if applicable, it can influence future development.
With the majority of their customer-base aged between 20-30, the adoption of Tineri was an example of Interrailing Packages moving with the times. There is no doubt that the app has made information more accessible to their travellers. Offline mode has also been a huge success for Interrailing Packages.
