Category: News

Delivering Exceptional Travel Experiences in a Real-Time World 

For many years, delivering a strong traveller experience has been the benchmark for success in the travel industry....

5 Signs It’s Time to Rethink Your Travel Tech Stack

Across the travel industry, conversations around technology are changing. Rather than asking “Which feature do we need next?”,...

Business Support Services Hits New NPS High

The travel industry continues to operate in a fast-moving and often unpredictable environment. Demand fluctuates, peak periods arrive...

Open Destinations Appoints David Bailey as Global Commercial Director

Open Destinations Appoints David Bailey as Global Commercial Director Open Destinations has appointed David Bailey as Global Commercial...

This is Sunstone: Hold & Reserve with Confidence 

Sunstone is the next generation of Travel Studio, designed to give operators more flexibility, visibility, and control across...

This is Sunstone: Faster Quote to Payment 

For many operators, converting a quote into a confirmed booking is a manual, multi-step process. For customers, receiving...

Delivering Personalised Customer Service at Scale

Customers today expect more than fast replies. In travel and tourism, where emotions run high, plans change quickly,...

This is Sunstone: A Clearer Sales Pipeline

Managing leads and travel enquiries can be complex when information is spread across different systems. Without a clear...

This is Sunstone: Full Email Integration with Travel Studio

Building on Travel Studio, Sunstone brings new tools that simplify operations and strengthen customer relationships. One of the...

Strategic Investment from Insight Partners

Open Destinations Receives Strategic Investment from Insight Partners to Fuel Next Chapter of Growth London – June 23,...

Mastering Contract Loading – Part 3: Systems

Having explored the processes and structures that underpin high-performing contract loading teams, we now turn to the final...

Mastering Contract Loading – Part 2: Structure

In the first part of this series, we explored the “Importance of Process” with Arif Khan, SVP at...