About
Open Destinations
Travel technology shaped by almost three decades of industry experience.
For more than 28 years, Open Destinations has helped travel businesses manage the complexity behind exceptional travel experiences.
Our technology and services are used by Tour Operators, DMCs and Rail companies around the world, connecting reservations, products, suppliers, operations and customer experiences.
But technology is only part of the story.
Behind every platform, integration and service is a team of travel specialists who understand how this industry really works.
Built around travel
from the beginning
Open Destinations was founded with a clear purpose: to create technology around the real operational needs of travel businesses.
Since then, the industry has changed enormously. Distribution has become more connected. Customers expect information instantly. Products have become increasingly personalised. Travel businesses operate across more suppliers, systems, channels and markets than ever before.
Our role has evolved alongside them.
Today, Open Destinations combines purpose-built travel technology with specialist operational expertise, helping customers simplify complexity, connect their businesses and create better experiences for the people who travel with them.
That focus on travel has remained constant throughout our history.
Technology and expertise for complex travel
Travel Studio
End-to-end reservations software for Tour Operators and DMCs managing complex, multi-day travel.
Rail Studio
Rail management, product packaging and reservations software built for complex passenger journeys.
Mobile Apps
Dedicated mobile experiences that keep travellers and tour managers connected throughout the journey.
Business Support Services
Experienced travel professionals providing specialist operational support across contracting, product loading, finance, customer services, fare auditing and wider business operations.
Travel expertise runs through everything we do
There is a difference between developing technology for travel and understanding what it takes to run a travel business.
Our teams work closely with customers to understand their processes, challenges and ambitions before determining how technology or specialist support can make a difference.
That experience influences the way our products are developed, the way our services are delivered and the relationships we build with our customers.
Purpose-built for travel
Our technology has been developed around the complexity of tour operating, destination management and passenger rail, rather than adapted from generic business software.
People who understand the industry
From product and implementation specialists to our business support services teams, Open Destinations brings together people with deep travel experience.
A long-term partner
We work as an extension of our customers' teams, supporting their businesses as requirements, markets and technology continue to evolve.
Built for complex operations
Multi-day itineraries. Multiple markets. Extensive supplier networks. Complex pricing. Operational workflows. Our solutions are designed around businesses where simplicity for the traveller depends on managing considerable complexity behind the scenes.
Supporting travel
businesses around the world
Travel may be global, but every market, business and operation is different.
Our customers manage complex travel across destinations worldwide, supported by Open Destinations technology and specialist teams with extensive industry experience.
These numbers matter, but the relationships behind them matter more.
Our aim is not simply to provide technology or operational capacity. It is to become a trusted partner in the businesses we support.
Trusted by travel businesses to become part of their team
“Open Destinations have been a pleasure to work with and have become a valued extension to our UK-based team.”
– Jet2 & Jet2holidays
Almost three decades of experience.
A continued focus on what comes next.
Travel continues to change, and so do the expectations placed on the technology behind it.
We continue to invest in our products, integrations and people, exploring how developments such as automation and AI can solve genuine operational challenges rather than simply adding more technology.
The goal remains the same as it has always been: make complex travel easier to manage and help our customers build stronger businesses and better travel experiences.
Our leadership team
John Davies – CEO
Responsible for optimising our business across people, process and technology to support our next growth phase and ensure we continue delivering excellent service to our customers. John has over 20 years delivering technology solutions across multiple industries, including travel at TUI, most recently as CIO at MOSL and Technology Director at The AA, and will lead the evolution of our products and services.
Dev Pinto – Chief Financial Officer
Dev is responsible for the legal, commercial and financial aspects of the company and also works closely with clients in the development of our Business Support Services (BSS). Dev has a wealth of experience working in consultancy firms, including a stint as Senior Strategy Consultant at Itim Group working on projects for companies such as B&Q and Argos.
Phil Napleton – Chief Operating Officer
Phil has overall ownership of our product and development strategy, as well as our business development activities. Phil has over 25 years of information systems management experience in the travel sector, including 13 years with Abercrombie & Kent, where he was CIO, responsible for a global network of inbound and outbound travel companies.
David Bailey – Global Commercial Director
David leads Open Destinations’ global commercial strategy, spearheading revenue growth, sales and marketing alignment, and customer success initiatives as the business expands its international footprint. He brings extensive commercial leadership experience from high-growth technology environments. David’s strategic focus on scalable go-to-market execution and deep understanding of technology-led growth support our ambitions to deliver value for customers worldwide.
Let's make complex travel simpler
Whether you’re looking to modernise your technology, improve operational efficiency or create capacity for growth, talk to a team that understands travel.