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Business Support Services

A universal support solution from travel specialists

SCHEDULE A CONSULTATION WITH US

What’s critical for your travel business to succeed?

Product management, customer services, finance, administration, slick online selling?  The answer probably is all of it!  Open Destinations’ industry-leading Business Support Services provide the essential services that you need to succeed.

We’ve designed it all around your needs, focus on the critical details to ensure that your systems can grow as your business does, and that your data and processes are accurate, efficient, scalable and fully documented.

Business Support Service features

  • 99.8% accuracy in administrative operations
  • Dedicated, flexible teams led by travel industry experts
  • Universal support across all customer service processes
  • Bespoke solutions for your business model
  • Timely reporting and real-time updates

Control Costs, maintain flexibility

In uncertain times, outsourcing with Open Destinations is the smart, reliable way to reduce operating costs, enhance quality and take control. We can reduce your infrastructure, management and HR costs using top specialist travel industry talent that can save you up to 30% on staff costs. We will work with you to review your processes, advise on improvements and then get to work producing practical documentation explaining the business flow.

Our experience with industry heavyweights like Jet2 and Travel Counsellors underlines our credibility and quality of our service and expertise in the travel industry.

Business Support Services

Product Management

Contract loading for hotels, tours and excursions

Inventory management

Special offers, contract amendments and allocation updates, including stop sales

Online Reservations

Monitoring online requests

Checking rates and availability with hotels

Customer communication

Price benchmarking and competitor analysis

Finance Administration

Automated invoice processing

Importing supplier invoices

Investigating failed transactions

Managing supplier email queries and escalating complaints

Processing refunds

Customer Services

Queue management

Issue and query resolution

Database management

First line technical helpdesk

Customer feedback and Questionnaires

Airlines

Monitoring queues and detecting errors

Auditing ticketing entries

Investigating ADMs

Schedule changes, name and date changes

Quality Assurance 

Testing Functional & integration testing

Automation analysis

Business process validation

Manual exploratory & negative testing

Compatibility (browser & platform)

Test data management

Quality Assurance Testing Service Now Available

Learn More

What Our Business Support Service Customers Say

“We continue to be impressed at the quality of staff provided by the Open Destinations’ team. We truly value their expertise in helping us overcome challenges and move our business forward.“

James LargeContent, Health & Safety Manager - JacTravel

“Open Destinations have impressed with their dedication, focus and attention to detail. They have been a pleasure to work with and have become a valued extension to our UK based team”

Chris FlanaganGeneral Manager - Head of Customer Service & Contact Centre Support - Jet2 & Jet2holidays

Increase the efficiency of your business operations

Schedule a consultation with us

London Office

Unit 12, Estilo,
7 Wenlock Road,
London N1 7SL,
United Kingdom

+44 (0) 207 553 9220

Goa Office

Casa Del Sol
Building No III, 3rd Floor
Miramar Panjim
Goa-403 001. India

+91 96079 10285-87

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