Business Support Services
A universal support solution from travel specialists
What’s critical for your travel business to succeed?
Product management, customer services, finance, administration, slick online selling? The answer probably is all of it! Open Destinations’ industry-leading Business Support Services provides the essential services you need to succeed.
We’ve designed it all around your needs, focusing on the critical details to ensure that your systems can grow as your business does and that your data and processes are accurate, efficient, scalable and fully documented.
What our customers say:
30% staff savings, increased flexibility.
In uncertain times, outsourcing with Open Destinations is the smart, reliable way to reduce operating costs, enhance quality and take control. We can reduce your infrastructure, management and HR costs using top specialist travel industry talent that can save you up to 30% on staff costs. We will work with you to review your processes, advise on improvements, and then produce practical documentation explaining the business flow.
Our experience with industry heavyweights like Jet2 and Travel Counsellors underlines our credibility and quality of our service and expertise in the travel industry.
Business Support Service features
- 99.8% accuracy in administrative operations
- Dedicated, flexible teams led by travel industry experts
- Universal support across all customer service processes
- Bespoke solutions for your business model
- Timely reporting and real-time updates
Business Support Services
Product Management
Contract loading for hotels, tours and excursions
Inventory management
Special offers, contract amendments and allocation updates, including stop sales
Online Reservations
Monitoring online requests
Checking rates and availability with hotels
Customer communication
Price benchmarking and competitor analysis
Finance Administration
Automated invoice processing
Importing supplier invoices
Investigating failed transactions
Managing supplier email queries and escalating complaints
Processing refunds
Customer Services
Queue management
Issue and query resolution
Database management
First line technical helpdesk
Customer feedback and Questionnaires
Airlines
Monitoring queues and detecting errors
Auditing ticketing entries
Investigating ADMs
Schedule changes, name and date changes
Quality Assurance
Testing Functional & integration testing
Automation analysis
Business process validation
Manual exploratory & negative testing
Compatibility (browser & platform)
Test data management
Quality Assurance Testing Service Now Available
What Our Business Support Service Customers Say
“We continue to be impressed at the quality of staff provided by the Open Destinations’ team. We truly value their expertise in helping us overcome challenges and move our business forward.“
“Open Destinations have impressed with their dedication, focus and attention to detail. They have been a pleasure to work with and have become a valued extension to our UK based team”
Increase the efficiency of your business operations
