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Outsourcing Services
Business Support
Services
Services
Forward-thinking travel outsourcing services from industry specialists.
350+
Travel Specialists available
40%
Operational cost savings
99.8%
accuracy in adminstrative operations
79
customer NPS scores
Services we offer
Contract Management & Product Loading
Financial Administration & Support
Customer Services and Digital Engagement
Business Operations Management
Increase the efficiency of your business
What’s critical for your travel business to succeed? Product management, customer services, finance, administration, slick online selling?
The answer probably is all of it! That’s why leading brands work with Open Destinations’ Business Service Support teams. Open Destinations has dedicated teams on hand to take care of your company’s back-office operations, from hotel contracting to PNR checking, complex finance processes and much more. Business Support Services is travel outsourcing from trained technology experts, helping you maintain the standards across your essential services.
We’ve designed it all around your needs, focusing on the critical details to ensure that your systems can grow as your business does and that your data and processes are accurate, efficient, scalable and thoroughly documented.
Discover the 8 tell-tale signs you need to consider outsourcing.
What our customers say:
30% staff savings. Increased flexibility.
In uncertain times, outsourcing with Open Destinations is the smart, reliable way to reduce operating costs, enhance quality and take control. We can reduce your infrastructure, management and HR costs using top specialist travel industry talent that can save you up to 30% on staff costs. We will work with you to review your processes, advise on improvements, and then produce practical documentation explaining the business flow.
Our experience with industry heavyweights like Jet2 and Travel Counsellors underlines our credibility and quality of our service and expertise in the travel industry.
Business Support Service features
- 99.8% accuracy in administrative operations
- Dedicated, flexible teams led by travel industry experts
- Universal support across all customer service processes
- Bespoke solutions for your business model
- Timely reporting and real-time updates
Business Support Services
Product Management
Contract loading for hotels, tours and excursions
Inventory management
Special offers, contract amendments and allocation updates, including stop sales
Online Reservations
Monitoring online requests
Checking rates and availability with hotels
Customer communication
Price benchmarking and competitor analysis
Finance Administration
Automated invoice processing
Importing supplier invoices
Investigating failed transactions
Managing supplier email queries and escalating complaints
Processing refunds
Customer Services
Queue management
Issue and query resolution
Database management
First line technical helpdesk
Customer feedback and Questionnaires
Airlines
Monitoring queues and detecting errors
Auditing ticketing entries
Investigating ADMs
Schedule changes, name and date changes
Quality Assurance
Testing Functional & integration testing
Automation analysis
Business process validation
Manual exploratory & negative testing
Compatibility (browser & platform)
Test data management
Latest news from Business Support Services
The 8 signs you need Travel outsourcing services
CCO David Scott breaks down the tell-tale signs that operators might need operational business support to face the resourcing challenge.
AWG announce new BSS partnership
The Open Destinations team will help facilitate the increase in destination experiences, consumer content and 24/7 service to our customers in resort.
Jet2 & Jet Holiday powered by BSS
A story of Business Support success with the UK’s largest tour operator & 3rd largest airline
