Travel Daily Media reported in May 2023, there is higher demand and increased volatility in the travel industry. For those in the industry trying ‘ride the wave’, eager to make the most of the opportunity, 2023 still comes with a few headaches. Open Destinations, CCO David Scott breaks down the 8 tell-tale signs that operators might need operational business support to face the resourcing challenge.
The 8 tell-tale signs for travel outsourcing
1) Experiencing rapid growth and struggling to keep up with demand
Are you feeling overwhelmed by the recent resurgence in travel demand? Firstly, you’re not alone. Matching demand versus resource can be a crucial problem for most operators. Too much on either side and precious revenues are lost. As your business grows, so do the demands on your processes and systems. Outsourcing to a dedicated team of experts can help scale up or down quickly and efficiently – ensuring you can meet your customers’ needs without sacrificing quality or accuracy.
2) Internal resources are stretched thin
Flexibility is key. The ability to pivot quickly and respond to market trends helps companies stay ahead of the competition. Conversely, it is almost impossible when everyone is pushed to the pump. This means rethinking business models. Being agile enough to adapt to day-to-day challenges. And, ultimately, detect and react to the slow and progressive changes in consumer behaviour. Travel Outsourcing can handle time-consuming administrative tasks, freeing your team to focus on strategic initiatives and revenue-generating activities.
3) Limited development of IT skills
Technology has been at the forefront of the travel industry’s recovery post-covid. With the rise of contactless payments, touchless check-ins, and mobile bookings, technology has become essential in providing a safe and seamless customer experience.
Digitally savvy resources are also essential for travel companies in today’s digital age. We’re at a tipping point, where more people expect a seamless human-less experience throughout a booking experience or holiday. With new technologies emerging all the time, how are you keeping teams up-to-date with the latest technology trends, and ensuring that your processes are optimised for efficiency and accuracy? On the flip side, external outsourcing teams are continuously trained and utilising the latest tools and techniques.
4) You’re facing budget constraints
Although we have a rejuvenated market, treading lightly around staff costs is a major concern. However, contrary to belief, outsourcing doesn’t need to break the bank. In fact, it can be a cost-effective solution if you’re struggling to keep costs under control. By leveraging business support services, you can access a team of dedicated experts without the overhead of hiring and training new staff.
5) You’re experiencing high error rates
Accuracy is crucial in the travel industry, and errors can lead to costly mistakes and unhappy customers. Specialised service providers have a consistent approach which are trained to provide a high-quality and consistent services. Moreover, the travel tech experts in their field have dedicated resources and strategies to deliver high-quality services. This can improve customer satisfaction, operational efficiency, and overall performance. If you need help maintaining high levels of accuracy, outsourcing to a team with a proven track record of success can help you improve your processes and reduce errors.
6) Difficultly keeping healthy supplier relations
It’s no mystery. Inconsistent process management will often lead to delays and potential lost revenue opportunities. Take for example, maybe a supplier offer is not utilised. Then stop sales are not actioned in time and there can be delays in paying bills as accounts are not been reconciled. Travel outsourcing takes away the strain of contract loading, leaving your teams to ensure that they are reacting to any changes and important updates.
7) You’re facing staffing challenges
Hiring and training new staff can be time-consuming and expensive. Also, finding the right talent with the necessary expertise can take time and effort. Staff turnover is indicative of staff staying in junior admin roles for too long or employed on short term contracts and often leads to errors, additional cost and impacts on management time. If not managed correctly, this can have an adverse impact on customer service and satisfaction. With outsourcing support, you can access a team of travel industry experts with the knowledge and experience to ensure your processes are accurate, efficient, and scalable.
8) Time Zone and Location challenges
Concerns over distance or being remote is not an issue or result in loss of control; we have excellent communication platforms which enables easy access and regular interaction. Outsourcing to offshore vendors in different time zones can provide a location advantage. We’ve seen businesses extend their operational hours and achieve round-the-clock support or service availability. Furthermore, this can be especially beneficial for travel businesses with global operations, allowing them to effectively cater to customers in different time zones.
Open Destinations have been providing Travel outsourcing services s for over 10 years and proved 30% savings compared to managing internal teams. Our Business Support Services allow businesses to remain competitive and offer customers cutting-edge solutions that enhance the travel experience. At Open Destinations, we have over 350 software developers and 600 travel tech experts ready to support your business.
Want to discuss how to navigate the next stages of 2023? We want to hear from you. Read more about our Business Support Services and get in touch.