Category: Blog

Delivering Exceptional Travel Experiences in a Real-Time World 

For many years, delivering a strong traveller experience has been the benchmark for success in the travel industry....

5 Signs It’s Time to Rethink Your Travel Tech Stack

Across the travel industry, conversations around technology are changing. Rather than asking “Which feature do we need next?”,...

Business Support Services Hits New NPS High

The travel industry continues to operate in a fast-moving and often unpredictable environment. Demand fluctuates, peak periods arrive...

This is Sunstone: Hold & Reserve with Confidence 

Sunstone is the next generation of Travel Studio, designed to give operators more flexibility, visibility, and control across...

This is Sunstone: Faster Quote to Payment 

For many operators, converting a quote into a confirmed booking is a manual, multi-step process. For customers, receiving...

Delivering Personalised Customer Service at Scale

Customers today expect more than fast replies. In travel and tourism, where emotions run high, plans change quickly,...

This is Sunstone: A Clearer Sales Pipeline

Managing leads and travel enquiries can be complex when information is spread across different systems. Without a clear...

This is Sunstone: Full Email Integration with Travel Studio

Building on Travel Studio, Sunstone brings new tools that simplify operations and strengthen customer relationships. One of the...

From Backlogs to Business Growth: How Finance Support Builds Trust in Travel 

The travel industry is one of the most complex and fast-moving sectors. Yet behind the scenes, finance and...

Alaska Railroad successfully upgrades to the latest version of Rail Studio

After months of planning and preparation, Open Destinations’ inventory and reservation management platform, Rail Studio, has been successfully...

The 3 Growing Pains of Heritage Railways: The Case for Online Ticket Sales

Heritage Railways are seeing a real resurgence of interest from the public. Still, they face the challenge of...

BLOG – TRAVEL TECHNOLOGY TRENDS 2020

Service providers like Airbnb, Skyscanner, Expedia and Tripadvisor have transformed the travel industry. They, amongst others, have been...