Contract Management & Product Loading Services
Keep your travel product accurate, current and ready to sell.
Managing supplier contracts and loading products is detailed, time-consuming work.
Rates, room types, seasons, supplements, offers and conditions all need to be interpreted correctly and entered accurately before your teams can confidently sell them.
Open Destinations’ Contract Management and Product Loading Services give you access to experienced travel professionals who can manage this work as an extension of your team.
The quality of your product starts with the quality of your data
Travel contracts can contain considerable detail.
As supplier portfolios grow, so does the amount of information that contracting and product teams need to process, check and maintain.
Seasonal peaks, new programmes and changing supplier agreements can quickly create pressure on internal teams. Rushing the process risks inaccuracies reaching reservations, pricing and ultimately the customer.
Adding permanent internal resource isn’t always the right answer, particularly when workloads fluctuate throughout the year.
Experienced support for detailed travel product administration
Our specialist teams support the management and loading of travel products, working within your systems, processes and agreed quality standards.
Because our people understand travel terminology and the structure of supplier contracts, they can become productive members of your operation without requiring you to build and manage additional internal capacity.
Support can be structured around ongoing requirements, additional capacity or periods of particularly high workload.
Specialist support where your product team needs it.
Contract Management
Support the administrative work required to turn supplier agreements into accurate, usable product information.
Flexible Capacity
Increase operational resource when workloads rise without having to permanently expand your internal team.
Quality and Accuracy
Apply defined processes and quality controls to help maintain the accuracy of critical product data.
Product Loading
Load and maintain travel products accurately within your reservations environment, following your established processes and standards.
Product Loading
Load and maintain travel products accurately within your reservations environment, following your established processes and standards.
Rate and Product Updates
Help keep existing product information current as supplier agreements, seasons and commercial conditions change.
Give your contracting and product teams more time to focus on value
Removing repetitive administration from specialist internal teams allows them to spend more time on the commercial work where their knowledge creates the greatest value.
Additional operational capacity can also help you
Support expansion into new destinations or product areas
Maintain data quality as volumes increase
Manage seasonal peaks
Manage seasonal peaks
Reduce backlogs
Process product more efficiently
Create greater resilience within your operation
Built around your systems and processes
Business Support Services are not designed as a one-size-fits-all outsourcing model.
Our teams work within agreed processes and become an extension of your operation, adapting to the systems, terminology and standards your business already uses.
That means you retain control over the way your product is managed while gaining access to additional travel expertise and capacity.
Specialist support backed by scale and quality
Open Destinations’ Business Support Services bring together more than 600 travel specialists, supporting customers across a wide range of operational activities.
Our teams deliver 99.8% administrative accuracy, with new services able to be established rapidly, typically within 4–6 weeks.
And with an 84 Net Promoter Score, the quality of the relationship matters just as much as the quality of the work.
Frequently asked questions
Do we need to use Travel Studio to use this service?
No. Business Support Services can work within customers’ existing technology environments and are not dependent on using Travel Studio.
Can you provide additional support during busy periods?
The service can provide flexible operational capacity around changing business requirements, including periods of increased workload.
Will the team follow our existing processes?
Yes. The service is designed around your operational processes, systems and quality requirements.
Can the service become an ongoing extension of our team?
Yes. Support can be structured around both ongoing operational requirements and additional capacity where needed.
Give your product team room to focus
Add experienced travel professionals to your operation without adding unnecessary pressure to your internal team.