Business Support Services
Extend your team with travel experts.
Technology helps travel businesses work more efficiently. Experienced people help them perform at their best.
Open Destinations’ Business Support Services give travel businesses access to dedicated travel professionals who become an extension of their team, providing specialist operational support that improves efficiency, maintains quality and creates the flexibility to grow with confidence.
From contract management and product loading services and finance administration to fare auditing, business operations management, and customer support, our experienced teams help reduce operational pressure while maintaining the high standards your business depends on.
Operational excellence depends on experienced people
Running a successful travel business requires more than great technology.
Supplier contracts need to be maintained accurately. Financial processes must run efficiently. Operational tasks continue long after a booking has been confirmed, and finding experienced travel professionals to manage these processes is becoming increasingly difficult.
As workloads grow and seasonal demand fluctuates, many businesses need additional expertise without increasing permanent headcount.
Business Support Services provides flexible access to experienced travel specialists who help keep your operation running smoothly while allowing your internal teams to focus on customers, growth and strategic priorities.
Specialist support, built around the way your business works
Business Support Services has been developed specifically for the travel industry.
Rather than providing generic outsourcing, our dedicated teams become part of your operation, adapting to your systems, processes and ways of working.
Whether you require long-term operational support, project-based resources or additional expertise during peak trading periods, our services scale around your business while maintaining the quality, consistency and attention to detail your customers expect.
Technology-agnostic by design, our specialists can support a wide range of travel platforms and operational environments.
Why travel businesses choose Business Support Services
Extend your team
Gain access to experienced travel professionals without the time and cost of recruiting, onboarding and training additional staff.
Improve operational
efficiency
Reduce administrative workloads and allow internal teams to focus on customer experience, commercial growth and business development.
Improve quality
and accuracy
Dedicated specialists help maintain consistently high standards across operational processes while reducing manual errors.
Scale with confidence
Increase operational capacity during seasonal peaks, business growth or major projects without increasing long-term overheads.
Built around your business
Our teams adapt to your systems, processes and service standards, becoming a natural extension of your organisation.
Specialists in travel
Every service is delivered by professionals with extensive travel industry knowledge and operational experience.
Specialist expertise
where you need it most
Contract Management
and Product Loading
Services
Keep supplier contracts, rates and product content accurate, current and ready to sell.
Our specialists manage contract loading, maintenance and quality control, helping improve speed to market while reducing administration for your internal teams.
Finance Administration
Services
Support your finance function with experienced travel professionals who understand reconciliation, supplier payments, invoicing and the financial processes that underpin successful travel operations.
Fare Auditing
Services
Protect revenue and improve operational accuracy through specialist fare auditing that identifies discrepancies, validates supplier pricing and supports stronger financial control.
Fare Auditing Services
Protect revenue and improve operational accuracy through specialist fare auditing that identifies discrepancies, validates supplier pricing and supports stronger financial control.
Flexible Operational
Support
Business Support Services scales with your business and adapts as your requirements evolve.
Business Operations
Management
From routine operational administration to specialist support across multiple departments, our teams help maintain efficient day-to-day operations while providing additional resource whenever it’s needed.
Dedicated
Teams
Our specialists work as an extension of your organisation, developing a deep understanding of your products, suppliers and operational processes to deliver consistent long-term support.
Dedicated Teams
Our specialists work as an extension of your organisation, developing a deep understanding of your products, suppliers and operational processes to deliver consistent long-term support.
Flexible Operational
Support
Business Support Services scales with your business and adapts as your requirements evolve.
Business Operations
Management
From routine operational administration to specialist support across multiple departments, our teams help maintain efficient day-to-day operations while providing additional resource whenever it’s needed.
Dedicated
Teams
Our specialists work as an extension of your organisation, developing a deep understanding of your products, suppliers and operational processes to deliver consistent long-term support.
Customer Services & Digital Engagement
Support your customers with experienced travel professionals who understand both the industry and the importance of responsive, high-quality service.
Our teams provide digital customer support across channels including live chat, email, messaging and social media, helping travel businesses manage customer enquiries efficiently while maintaining their own service standards and brand experience.
The service can scale around changing demand, providing additional capacity when internal teams need it most.
Proven operational expertise
Open Destinations’ Business Support Services combine scale with consistently high standards of delivery.
600+ travel specialists
Experienced professionals supporting travel businesses around the world.
99.8% administrative accuracy
Specialist teams focused on maintaining quality and accuracy across critical operational processes.
84 Net Promoter Score
A strong measure of the relationships, service and value our Business Support Services teams deliver to customers.
Rapid set-up within 4-6 weeks
Experienced teams and established processes help businesses add operational capacity quickly.
Our teams support customers every day by delivering specialist operational expertise that improves efficiency, strengthens quality and provides the confidence to scale.
“Great relationship! The team do a tremendous job scaling and really help us achieve our business and customer goals”
– Holiday Extras
Frequently asked questions
Who are Business Support Services designed for?
Business Support Services supports travel businesses looking to strengthen operational capacity, improve efficiency or access specialist travel expertise.
Can your teams become part of our operation?
Yes. Our dedicated specialists work as an extension of your organisation, adapting to your systems, processes and service standards while developing a detailed understanding of your business.
Can Business Support Services scale with our business?
Yes. Our services are designed to flex around seasonal demand, business growth, major projects and changing operational requirements.
What services do you provide?
Our specialist teams support Contract Management and product loading Services, Finance Administration Services, customer support, Fare Auditing Services and wider Business Operations Management activities across the travel industry.
Do your services only support Open Destinations technology?
No. Business Support Services is technology-agnostic and can support a wide range of travel platforms and operational environments while complementing Open Destinations’ own technology solutions.
Strengthen your team with travel experts
Technology transforms the way travel businesses operate. Experienced people help them perform at their best.
Whether you’re looking to reduce operational pressure, improve quality, strengthen operational resilience or create additional capacity for growth, Business Support Services provides the specialist expertise to help your business succeed.