In the first part of this series, we explored the “Importance of Process” with Arif Khan, SVP at Open Destinations. This second part explores another key ingredient of a high-functioning contract loading team: structure, studying how proper structure enhances efficiency, ensures accountability, and maintains long-term accuracy. A well-structured contract loading team ensures efficiency, accountability, and accuracy. […]
Following Open Destinations’ recent success with a 79 NPS score, we sat down with Arif Khan, SVP of the Business Support Services division, who looks after Jet2 Holidays and Holiday Extras, to examine what makes a high-functioning contract loading team. In this three-part series, we went behind the scenes to uncover the key elements of […]
As travel demand surges, many companies face the challenges of scaling operations whilst maintaining service quality. Open Destinations, a leading travel BPO partner, proves it’s possible to excel, achieving an impressive 79 Net Promoter Score (NPS). The travel industry is experiencing an extraordinary surge, with brands breaking sales records and demand climbing to unprecedented levels. […]
The three-year collaboration between Iceland Encounter and Open Destinations will transform operations and streamline sales for the luxury travel provider. Renowned for unforgettable multi-day tours in Iceland, Greenland and the Faroe Islands, Iceland Encounter has taken steps to enhance how it works with agency partners worldwide. The leading luxury travel provider specialises in meticulously crafted […]
Open Destinations is excited to return to the World Travel Market, celebrating 25 years in the travel business. Visit our stand, where our team will be available to answer your questions and demonstrate the latest developments in our products. We recommend pre-booking a meeting slot to ensure you have dedicated time with us to discuss […]
A message from Kevin O’Sullivan It’s been over 25 years since I founded Open Destinations, and over the years, the company has grown considerably and become one of the world’s leading travel technology and services companies. We’ve had our challenges over the last few years. The COVID-19 pandemic devasted the travel industry, but our focus […]
It’s clear, personalisation reigns supreme across the Travel industry. From conference talks to management meetings, it’s talked about everywhere. With customised itineraries and tailored recommendations on the rise, we’ve come to expect that products and services are almost built around us. With Travel focused around individual travellers, why is its significance within group travel often […]
After a quarter-century of innovation and excellence in the travel industry, Open Destinations is thrilled to announce its return to ITB Berlin at Hall 5.1 / Stand 111. Join us at our booth, where our dedicated team will be on hand to address your questions and showcase the latest advancements in Travel Studio and Tineri. […]
Unveiling the latest Travel Studio upgrade Open Destinations is set to launch the newest iteration of its flagship product, Travel Studio, this upcoming winter season. Dubbed “SunStone”, this latest release of Travel Studio is laser-focused on delivering enhanced Information Access and faster User Performance through an intuitive and user-friendly interface. Recognising the impact of seamless […]
Equipped with the latest cutting-edge amenities and more space to grow, Open Destinations was joined by the Minister for IT and Tourism to mark a new chapter in the development of local Technology and Business Support Services Talent. On the 29th of October, the Open Destinations Tech and Business Support Services teams celebrated a significant […]
Open Destinations is excited to return to the World Travel Market, celebrating 25 years in the travel business. Visit our stand, where our team will be available to answer your questions and demonstrate the latest developments in our products. To ensure you have dedicated time with us to discuss travel technology, we recommend pre-booking a […]
Heritage Railways are seeing a real resurgence of interest from the public. Still, they face the challenge of modernising their software to increase revenues, optimise operations, reduce costs, and improve visitor satisfaction. Our Rail Technology expert, Olivier Bressard, looks at some growing pains and how operators can plan their next steps. Rail excursions are […]
