For many years, delivering a strong traveller experience has been the benchmark for success in the travel industry. Most tour operators would confidently say they achieve this through carefully curated itineraries, trusted supplier networks, and experienced tour managers on the ground. That confidence is largely warranted, but it rests on an assumption that is quietly […]
Across the travel industry, conversations around technology are changing. Rather than asking “Which feature do we need next?”, many tour operators are stepping back and questioning whether their existing travel tech stack still reflects the scale and complexity of their business today. In conversations with tour operators, DMCs and travel brands across the market, a […]
Sunstone is the next generation of Travel Studio, designed to give operators more flexibility, visibility, and control across their business. Each enhancement builds on this foundation, helping teams work more efficiently while delivering better experiences for their customers. One of those enhancements is hold & reserve, a feature designed to make quoting smoother and more […]
For many operators, converting a quote into a confirmed booking is a manual, multi-step process. For customers, receiving a quote often means extra steps, calling in, back-and-forth email correspondence, and waiting for confirmations. Both sides face delays that slow down the booking journey. Sunstone simplifies this by enhancing the quotation-to-payment process. Operators can now send […]
Customers today expect more than fast replies. In travel and tourism, where emotions run high, plans change quickly, and experiences are deeply personal, service that feels human can make all the difference. The challenge for many travel businesses is finding a way to keep this sense of connection alive when volumes rise, channels multiply, and […]
Managing leads and travel enquiries can be complex when information is spread across different systems. Without a clear process, teams risk duplicating work, missing follow-ups, or losing sight of where a booking sits. Sunstone’s sales pipeline brings all leads into a single, highly configurable dashboard within Travel Studio. From the first enquiry through to confirmed […]
Building on Travel Studio, Sunstone brings new tools that simplify operations and strengthen customer relationships. One of the most important areas where this makes an impact is communication. Managing customer emails across disconnected systems slows down response times and risks leaving important details in individual inboxes. With Sunstone, emails are fully integrated into customer profiles […]
The travel industry is one of the most complex and fast-moving sectors. Yet behind the scenes, finance and administration teams face a unique set of challenges that can directly impact supplier relationships and business growth. Open Destinations’ Arif Khan, Senior Vice President of Business Support Services, shares his insights into the unique challenges travel businesses […]
Having explored the processes and structures that underpin high-performing contract loading teams, we now turn to the final piece of the puzzle: systems. In our third and final part of the series, we examine how Open Destinations leverages systems to deliver outstanding accuracy and operational excellence. Contract loading is a meticulous task that requires precision, consistency, […]
Equity – the school travel company known for ski, adventure, and educational trips – is strengthening its commitment to efficiency by expanding its partnership with Travel Studio. This move will improve booking processes, enhance customer experience, and streamline back-office operations. Over the past 2.5 years, the collaboration between Equity and Open Destinations has fostered a […]
Open Destinations Unveils Travel Studio – Sunstone Release R2: A Game-Changer for Tour Operators London, 2024 – Open Destinations, a global leader in travel technology solutions, is thrilled to announce the launch of Travel Studio – Sunstone Release R2’s latest evolution of its industry-leading booking and reservations management platform. Explicitly designed for multi-day tour operators, […]
After months of planning and preparation, Open Destinations’ inventory and reservation management platform, Rail Studio, has been successfully upgraded for Alaska Railroad. This upgrade aims to enhance the rail travel booking process, benefiting the railroad and its passengers. Operating all year round, the Alaska Railroad serves approximately half a million passengers annually, transporting them from […]
