BLOG – DISCOVERY SERIES: PEACE OF MIND
We have recently covered both ‘Customers‘ and ‘Revenue‘ in our Discovery Series posts. Both are areas in which Open Destinations and our product functionalities are specifically focused. This time around, we’re talking about Peace of Mind. Open Destinations aspires to deliver peace of mind to all of our customers, suppliers and partners. Here’s a few reasons why we have become a leading and trusted travel technology supplier.
20 Years of Travel Technology Leadership
Open Destinations was founded by Kevin O’Sullivan in 1999. Since then over two decades have passed, and, with Kevin still at the helm of the business as CEO, Open Destinations has grown to become a pioneer in reservation systems for tour operators, wholesalers and DMCs. Just as it did twenty years ago, our technology innovation continues to provide our customers with the functionality they need to grow and prosper. The most recent example of this is our new Group and FIT Itinerary Builders.
Trusted by Travels Leading Brands
Internationally recognised luxury tour operator and DMC Abercrombie & Kent first joined us as a customer 20 years ago. We are extremely proud to still count them amongst our biggest clients and to have been a part of their growth journey as they have our own. Today Open Destinations has over 90 customers across more than 30 countries worldwide. Notable current customers include Road Scholar, Belmond, Explore, Dnata, Destination Asia, Topdeck, Great Southern Rail, Intrepid and Etstur.
We have successfully implemented our reservation systems in over 30 countries worldwide. From Green Alligator Destination Asia in Thailand, to GreatChile.com in Chile, to Great Southern Rail in Australia, our Travel Studio and Travel Builder systems are spread far and wide. Wherever you are based geographically, Open Destinations have the experience to ensure a successful implementation.
24/7 System Support
With around 500 staff, Open Destinations are one of the largest players in the reservation system world of travel technology. Amongst our team are dedicated support staff working round-the-clock to deliver 24/7 support. Whatever time zone our software customers are working in, our team will be on hand to offer the vital product support they need.
Nine of of every ten startups fail. Given that the investment in a travel system and technology partner is a large and long term one, this statistic is not to be overlooked. Open Destinations is a financially sound, profitable company that continues to experience impressive growth after twenty years of business.
It’s not only ourselves and our customers blowing the Open Destinations horn, our industry awards bodies have done so too. Most recently our mobile itinerary app – Tineri – was shortlisted for Best Technology Product at the 2019 Travolution Awards, winners will be announced on November 14th. Past prizes claimed by Open Destinations include CV Magazine’s Travel Outsourcing Team of the Year 2018, Travolution Technology Team of the Year 2017, and inclusion in both the 2015 and 2016 Sunday Times SME Export Track 100.
Travel Outsourcing Specialists
When customers choose our Travel Outsourcing service, peace of mind is almost always one of the drivers. Back-office administration tasks are often undertaken by junior staff who are either unmotivated or looking to quickly progress to another role. Either way, the result can be a lack of commitment and potentially, costly errors. For example, a stop sale incorrectly loaded can cost tour operators or airlines thousands or, in some cases, millions of dollars. At Open Destinations, our Outsourcing staff are highly committed and highly trained in administrative procedures specifically for the travel. We have a proven track record of success and deliver at 99.8% accuracy that, in many cases, sets us apart from in-house teams.