Title: Operations Executive (Chat)
Business Unit: Business Support Service (BSS)
Reporting To: Team Leader / Team Manager
Job Type: Work from office
Location: Panjim, Goa

Company Profile

Open Destinations Limited is a leading technology provider exclusive to the travel industry, with more
than 25 years’ real-world experience. Our team consists of have 500+ travel tech experts, solving the
biggest technological issues that tour and rail operators face. Over 10,000 travel professionals use our
technology every single day, they choose us because our technology is richer, more complete and
more customer centric than any other in the marketplace.

Duties & Responsibilities

• Engage with customers via live chat to provide prompt and accurate assistance, addressing queries, resolving issues, and ensuring a positive customer experience.
• Amend customer bookings in accordance with their requests, ensuring accuracy and adherence to company policies and procedures.
• Identify and resolve customer issues and complaints effectively, escalating complex issues to appropriate channels as needed to ensure timely resolution.
• Communicate with clients through Teams channels to address queries, provide updates on services, and gather feedback to continuously improve service delivery.

Required Skills

• A good grasp on English, with excellent communication skills.
• An intermediate level of computer literacy with proficiency in MS Office applications, email drafting and report writing.
• A minimum typing speed of 40 wpm with 100% accuracy.
• Should be an effective team contributor with good interpersonal skills.
• Should be able to prioritize and manage their time as required.
• Analytical approach to work and attention to detail and accuracy.

Preferred Skills

• A basic understanding of contract terminology used in airline/hotel contracts.
• At least one year of work experience within an airline/hotel reservation function.

Educational Qualifications Required

• Non-professional graduate or degree holder in any field.
– Bachelor of Commerce
– Bachelor of Travel and Tourism Management
– Bachelor of Arts
– Bachelor of Business Administration