This is Sunstone: Hold & Reserve with Confidence 

Sunstone is the next generation of Travel Studio, designed to give operators more flexibility, visibility, and control across their business. Each enhancement builds on this foundation, helping teams work more efficiently while delivering better experiences for their customers. One of those enhancements is hold & reserve, a feature designed to make quoting smoother and more reliable for sales teams. 

For operators, one of the biggest challenges in high season or for popular destinations is securing scarce hotel rooms, activities, or other itinerary components. Sales teams can invest time building tailored itineraries, only to risk losing the business if the space is gone by the time the customer is ready to confirm. 

Securing space, winning business

With Sunstone’s Hold & Reserve, operators can place temporary holds on products during the quotation stage, protecting availability while customers make decisions. 

Sales teams can also secure confirmed holds directly with suppliers at the quote stage, and these confirmations carry through to the final booking, eliminating the need to restart or re-key details. Multiple versions of a quote can be issued using the same confirmed inventory, making it easier to manage the back-and-forth that often happens before customers commit. 

Hold & reserve further allows operators to take payments directly from the enquiry stage, without running through the entire booking workflow. This makes it easier to secure revenue earlier while maintaining a fast and flexible quoting process. 

Building on Travel Studio’s foundations

Travel Studio has always supported space holding, but Sunstone extends this with tools designed for busy sales teams competing for attention and inventory. The result is a smoother quote-to-booking process, less risk of losing hard-won leads, and more confidence for customers that their preferred options will still be there when they’re ready to book. 

Supporting better customer relationships

By keeping options open without adding complexity, hold & reserve helps operators deliver both flexibility and reliability, two things customers value most when planning a trip. Combined with Sunstone’s wider features, it strengthens the sales journey while keeping operations efficient and customer-focused.