In the post-pandemic world of travel restrictions and changing Government guidelines, keeping travellers safe and informed has become a key priority for Tour Operators.
At Open Destinations, we’ve responded by adding valuable new features to Tineri, our market-leading itinerary app. Tineri enables Tour Operators to deliver up-to-date information to their customers, on the go, all just a swipe away on their mobile device. Tineri facilitates live, interactive and ‘real-time’ travel itineraries for your customers, and all delivered via their smartphone, eliminating the need for cumbersome, printed travel documents and itineraries.
Keeping travellers up to date
As hotels and tourist attractions reopen their doors and holiday bookings begin to roll in, we can see movement at last, but evidence suggests that travellers are still cautious. We have been working on ways to restore confidence and alleviate travel anxieties. The Tineri Bulk Chat function allows Tour Operators to notify their travellers as soon as changes occur. By providing detailed itineraries, you can ease concerns, deliver important news, and keep your customers in the loop of changes. From the latest pandemic advice to flight cancellations, the in-app alerts ensure travellers won’t miss out on critical information.
Reconnecting in a changing world
Communicating and sharing is an important part of the travel experience. Tineri’s chat module helps build the social nature of travel. Customers can send messages, ask questions, and even make friends before they travel, with their group, tour guides, or other travellers. It’s all about creating community to enhance the overall experience. The Tineri Live Chat function also allows for Tour Operators to send messages to specific travellers, groups and tour staff.
Paperless documents for safe, secure storage on the go
While social distancing measures are still in place, exchanging travel documentation can be an extra worry. With Tineri, we have a repository for essential travel documents, from passport scans to flight reservations. Travellers can upload and access their documents in digital format, so they are available as and when needed, at just the touch of a button.
Peace of mind is key
In these uncertain times, travellers need to know who to contact for help and support. Tineri makes it simple. With Tineri, Tour Operators can create a handy directory for clients, making it easy for clients to get in touch with important contacts like Head or Regional Offices or tour guides. You provide superior service, your customers feel supported, – all the way.
Find out more about how Tineri can help your business keep travelers safe and up-to-date. Get in touch at:
Tel: +44 (0) 207 553 9220
Email: [email protected]