Travel Outsourcing
Boost your back-office operations
Quality Assurance Testing Service Now Available
Back office support from travel specialists
Finding the internal resources to handle back-office processes is a real challenge for businesses in the travel industry.
Open Destinations have dedicated teams on hand to take care of your company’s back-office operations from hotel contracting to PNR checking, complex finance processes and more.
We tailor our support programs to your business ensuring that you maintain control, reduce costs and increase efficiency.
Travel Outsourcing benefits
- Reduce costs and increase efficiency
- 99% accuracy in back-office administrative operations
- Dedicated teams lead by travel industry experts
- Daily, weekly and monthly communication
- Flexible staffing model
- Timely reporting and real-time updates
- Maintain complete control over budgets and time allocation
- Support for any back-office process
- Solutions customised to your business model
Travel Outsourcing services
Product Management
Contract loading for hotels, tours and excursions
Inventory management
Special offers, contract amendments and allocation updates
Online Reservations
Monitoring online requests
Checking rates and availability with hotels
Providing alternative hotel options
Conforming bookings via email
Accounts Payable
Automated invoice processing
Importing supplier invoices
Investigating failed transactions
Managing supplier email queries and escalating complaints
Customer Services
Queue management
Issue and query resolution
Database management
Technical helpdesk
Usage support and maintenance
Airlines
Monitoring queues and detecting errors
Auditing ticketing entries
Investigating ADMs
Schedule changes, name and date changes
Quality Assurance Testing
Functional & integration testing
Automation analysis
Business process validation
Manual exploratory & negative testing
Compatibility (browser & platform)
Test data management
What Our Outsourcing Customers Say
“We continue to be impressed at the quality of staff provided by the Open Destinations’ outsourcing team. We truly value their expertise in helping us overcome challenges and move our business forward.“
“Open Destinations have impressed with their dedication, focus and attention to detail. They have been a pleasure to work with and have become a valued extension to our UK based team”